Job Description

Overall Job Objective

Job Title:Business Systems Analyst- PW/Parks/GIS
Closing Date/Time:Fri. 06/28/19 5:05 PM Pacific Time
Salary:$7,780.00 - $9,478.00 Monthly
$93,360.00 - $113,736.00 Annually
Job Type:Regular Full-time
Location: 220 4th Ave. S., Kent, Washington

Are you an experienced Systems Admin who is also passionate about and proactive in the assessment of business needs for various service areas and departments in an effort to determine software requirements for system upgrades/replacements, manage virtual application and web servers, and perform daily operations through the fulfillment of service tickets? Are you adept at leading business process improvement efforts, while also performing a variety of technical duties in support of those efforts?  As a Business Systems Analyst on the Information Technology team, you'll help deliver IT solutions, provide top-notch customer service, and enhance the capabilities of our customers to meet their evolving business strategies.  The successful candidate will work specifically with the City of Kent's Public Works, Parks and GIS departments and divisions.  A bachelor's degree in computer science, MIS, or a related field is required and should be supplemented with at least three (3) years of increasingly responsible experience performing related work.

**Please note that you must attach your cover letter and resume to your application in order for your application to be considered complete.  Uploading your resume to auto-fill portions of the application does not automatically attach it to your application.  Incomplete applications will not be considered for this position.  If you experience technical difficulties, please contact our office Monday-Friday, between 8:00 AM- 5:00 PM at (253) 856-5270 and we will do our best to assist you.**

There is one (1) full-time, benefited position that will be filled by this recruitment process.  This is a non-represented position. 

This selection process will include a panel interview.  Interviews are tentatively scheduled to take place during the week of July 8-12.

Under the direction of the division manager, analyze business processes and associated systems, manage documentation and communication, provide assistance with procurement and implementation of new systems or changes to existing systems, and be able to perform second tier support of all critical business systems at the City; coordinate work in conjunction with City departments, officials, IT staff, vendors and consultants.
Work is characterized by the incumbent's leading role in the proactive business needs assessment of the assigned service areas/departments, including fully understanding terminology, workflow/process documentation & optimization, and critical schedules/dates.  Whenever making changes to systems, the incumbent demonstrates proper change control principles, including documentation of risks, mitigation plans, and a test plan to assure quality.  High communication practices with both peers and the service areas are a must.  After implementation of changes, incumbent works with the IT Trainer in supporting reoccurring user groups focused on the systems pertaining to the assigned service areas.
Incumbent spends a fair percentage of time looking ahead at future systems and technological changes that may impact the assigned service areas, and the on-going transition of solutions to the cloud (SaaS).
The Public Works, Parks, and Enterprise GIS Business Systems Analyst (BSA) must be familiar with the terminology, business practices, and general processes of these three departments/service areas.  The incumbent works closely with staff in these areas to document their business needs and either makes the necessary configuration/data changes directly, or translates the functional business requirements into system design specifications for the vendor/VAR or the City's internal software development team.
Work is performed under limited supervision. Supervisor sets the overall objectives and resources available.  Incumbent and supervisor work together to develop the deadlines, projects, and work to be completed.  Incumbent is responsible for the work, plans and carries out the assignment, resolves most conflicts that arise, coordinates work with others, and interprets policies on own initiative in terms of established objectives.  Incumbent keeps supervisor informed of progress, potentially controversial matters, or far reaching implications.  Work is reviewed in terms of feasibility, compatibility with other work, or effectiveness of results.
 Essential Duties and Responsibilities:

Maintain a leadership role in conducting needs analysis assessments with City customers from assigned departments to determine City software requirements; shadow and communicate with department staff and personnel to facilitate discussion and study of the use, application and enhancement of computer and communication systems; provide technical expertise and input.
Perform the Tier 3 configuration, change control, and support of CityWorks, FASTER, AutoCAD, Event/Reservation Management Systems, and ESRI ArcGIS foundations & technologies for the Public Works, Parks, and Enterprise GIS departments/service areas.  Configures and tests any and all changes or enhancements to the system based on customer requirements and specifications.
Provide accurate descriptions of the City's software needs; lead business process improvement efforts and assist in City Request for Proposal (RFP) documents to reflect those needs; coordinate distribution to prospective software vendors; and evaluate vendor responses to RFPs as they relate to the City's current technological requirements and customer needs specifications.
Perform a variety of technical duties related to the design, development, acquisition, implementation, production support, and Tier 2 maintenance of complex computer and information-related systems; provide vendors with design specifications as needed.
Coordinate with the IT Trainer to provide on-going training to users in the form of user groups.
Document all Tier 2 support responsibilities on assigned business systems and educate peers and the Service Desk on these tasks.  Maintain the documentation as changes occur or new discoveries are made.
Communicate with officials, business community representatives, City department personnel, etc., on automation-related activities or projects.
Provide assistance to the division manager; research new equipment and applications; assist with future growth plans; and provide recommendations and justification as requested.
Participate in and support team activities in a constructive, open and positive manner.
Prepare accurate and timely reports and other written documents as directed using Excel, Crystal Reports, or SSRS.
Actively support the vision, mission, values and strategic goals of the department and the City.
Attend meetings, training, conferences and seminars as appropriate to maintain current knowledge of technological advancements in the field and to maintain current understanding of assigned service area functions and programs.  Represent the IT department as required.
Perform all other related duties as assigned.
 Knowledge, Skills and Abilities:

  • Public Works terminology, workflows and processes
  • Parks terminology, workflows and processes
  • Enterprise GIS terminology, workflows and processes
  • CityWorks or similar Spatial Asset Management and Work Orders System
  • FASTER or similar Fleet Management System
  • AutoCAD or similar Engineering Design System
  • An Event/Reservation Management System (e.g. Golf, Recreation, Facilities, etc.)
  • ESRI ArcGIS technologies, including proper server architecture, release management and licensing knowledge
  • Advanced knowledge of the principles and techniques of analysis, design, change control, and implementation of complex computer and communications systems
  • Advanced business analysis skills, including documentation skills
  • Advanced functional analysis skills to translate business requirements to application specifications
  • Advanced understanding of the capabilities and operations of computers and peripheral equipment including, but not limited to PCs, terminals, printers, software, operating systems, specifically MS Windows and servers
  • Advanced understanding of data analysis and business intelligence (BI), including report writing using Excel, Crystal Reports, or SSRS
  • Strong understanding of the Microsoft Office Suite
  • Strong understanding of IT Security concepts and issues
  • Strong understanding of the difference between web and desktop applications
  • Strong understanding of relational database models and issues related to database design, performance, and security of SQL Server databases
  • Good understanding of project management concepts and the project lifecycle
  • Good understanding of programming concepts and the SDLC model
  • Current literature, trends, developments, and technical aspects in Information Services
  • Effective oral and written communications skills
  • Correct usage of English grammar, spelling, punctuation and vocabulary
  • Interpersonal skills using tact, patience and courtesy
  • Municipal government policies, procedures, and structure; applicable local, state and federal laws, codes, regulations, and ordinances
  • Basic understanding of the principles and practices of governmental budgeting, accounting, and purchasing procedures and practices
  • Capturing and translating the business needs of the assigned service areas into functional business requirements
  • Managing the change control process by identifying risks, mitigation plans, and test plans for simple to complex changes with assigned business systems
  • Documenting existing business and systems workflows and procedures as well as suggesting changes to address the needs of the assigned service areas in an optimized design
  • Using reporting and BI tools, including: MS Excel, SSRS, or Crystal Reports
  • Using documentation tools, including MS Word
  • Using and understanding web browsers, including: IE 11 and Chrome
  • Using research and analytical methods, practices and procedures to define and resolve issues
  • Providing Tier 2 support (rebooting servers, adding/removing users, working with vendors) for all critical business systems (whether in the assigned service area or not)
  • Communicating effectively both orally and in writing
  • Using effective interpersonal skills with tact, patience, and courtesy
  • Evaluate customer needs, system requirements, and cost effectiveness to develop cost-saving alternatives and improve customer service
  • Provide technical expertise and assistance to the division manager and assigned service areas
  • Learn computer software packages and adapt for specific customer applications quickly and effectively
  • Develop and maintain clear and concise user documentation for the IT Trainer to leverage in user groups and training
  • Plan for future growth and expenditures of assigned business systems
  • Establish and maintain cooperative and effective working relationships with others
  • Analyze situations accurately and adopt an effective course of action
  • Work effectively on several projects concurrently
  • Work independently with minimal direct supervision and make decisions within broad guidelines
  • Plan and organize work to meet project schedules and timelines
  • Work in a team environment to solve complex problems
  • Train and provide work direction to others (such as contractors and those in a junior position)
  • Make mathematical calculations as applicable

 Education, Experience and Other Requirements:

Education:  Bachelor's degree in Computer Science, MIS, or related field; and
Experience: A minimum of three (3) years of increasingly responsible experience in the analysis, design, change control, implementation, documentation and support of complex business processes and their corresponding information technology systems.
Or:  In place of the above requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill and ability to perform the essential duties and responsibilities listed above.
  • Valid Washington State Driver's License, or ability to obtain within 30 days of employment
  • Required:  Three (3) years of direct experience modifying and reporting data contained within at least one of the following major database management systems:  Oracle or Microsoft SQL Server
  • Strongly Preferred: Three (3) years of direct experience working with Spatial Asset Management and Work Orders Systems, Event/Reservation Management Systems, and ERSI ArcGIS foundations & technologies
  • Strongly Preferred: Understanding of Public Works, Parks, and Enterprise GIS terminology and processes (including forms, certifications and critical dates)
  • Municipal government business computer systems experience is desirable
  • Must successfully pass the City's pre-employment fingerprinting and background check; subject to periodic re-evaluation during course of employment


Application Instructions

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