Business Systems Supervisor
Come work at a place where you have a direct impact on the quality of life for Kent residents, business owners and visitors alike!
The city’s Information Technology (IT) Department is looking for someone with demonstrated expertise in a multitude of technology domains coupled with a drive for excellent customer service, continuous improvement, and team development.
The person selected for this role will supervise the implementation, integration, and maintenance of technology solutions as the Supervisor of the Business Systems team as well as function as a continual communications bridge with engineers in the IT Infrastructure and Security Division. This position will also coordinate technical work in conjunction with City departments, officials, IT staff, vendors and consultants. To that end, strong communication and documentation skills are required. A passion for serving customers, IT staff, and City officials is a must, all while maintaining a great sense of humor and a positive can-do attitude.
**A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position. Please note that you cannot attach documents to your application after it has been submitted. If you have any questions or concerns regarding your online application, please call our office at (253) 856-5270 and we will do our best to assist you.**
This position is open for applications through December 7, 2021
$107,100- $130,644 annually; dependent on experience
Under the direction of the division manager or designee, perform the duties of a Business Systems Supervisor within assigned functional areas of responsibility. Supervise and assist in planning, organizing and coordinating the work activities of staff; provide technical guidance to others, acting as lead over the technological design of commercially acquired IT systems; document and manage related relational database management systems (RDBMS); plan and guide the growth of data storage and the ongoing drive towards cloud storage; supervise the implementation, integration, and maintenance of technology solutions as a member of the Systems Architecture Team; provide a continual communications bridge with engineers in the IT Technical Services Division; coordinate technical work in conjunction with City departments, officials, IT staff, vendors and consultants.
Work is characterized by often technical and complex projects and the incumbent's supervision and technical role in the construction and/or acquisition and implementation of City systems; responsible for supervision over the technical aspects of complex projects from requirements through completion including but not limited to, extensive analysis of existing software systems, systems and technologies available on the market, coordination with software vendors for implementation, writing conversions, and deployment of software and computer systems which best meet the current and future needs of the City. The incumbent must demonstrate technical leadership and excellent analytical skills; ability to make decisions under broad guidelines, represent the City's technical needs to vendors and potential vendors, explore and evaluate future development and technical directions that are favorable to the City, and expand on technical skills quickly.
Work is also characterized by substantial administrative and supervisory functions in IT’s business systems environment and involved in the continuous improvement of the Department’s systems operations, solutions, and staff’s technical skills. Incumbent is responsible for providing supervision and prioritizing work for the business systems staff; working closely with other IT Division managers, IT customers and vendors to identify, assess, and guide operational projects and associated tasks; and perform special projects as assigned by the Division Manager or Director.
Work is performed under managerial direction. Supervisor provides the incumbent with assignments in terms of broad practice, precedents, policies and goals. Work may be reviewed for fulfillment of program objectives and conformance with departmental policies, practices and/or objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assess information systems needs of the City in cooperation with the division manager and other Systems Architecture Team members; maintain current knowledge of state-of-the-art trends and developments in the information technology field; review and assess citywide information systems strategic plans and applicable policies and procedures.
Assist the division manager with division budget and proper architecture of the existing environment to help streamline maintenance and reduce ongoing costs.
Provide supervision and work direction to division staff. Responsibilities include, but are not limited to, planning, assigning and directing work; assisting in interviews; making recommendations to hire and train employees; planning, assigning, directing, and evaluating work in progress and completed work; authorizing leave and hours worked; appraising subordinate work performance; recommending promotion and disciplinary actions; addressing complaints; and resolving miscellaneous personnel issues.
Supervises and conducts needs analysis assessments with City users from all departments to determine City software requirements; communicate with departments and personnel to facilitate discussion and study of the use, application and enhancement of servers/systems; provide technical expertise and input.
Supervise Business Systems Analysts with managing their application(s); performing critical backups, system refreshes and restores; adherence of security policies and standards of data and user access within the assigned systems.
Supervise Support Operations Engineers with day-to-day operational needs; provide technical knowledge during the design, procurement, and implementation of applications and systems; Lead process improvement exercises.
Working with Technical Services Specialists and Engineers, plan and guide IT through the growth of increasing complex systems, replacement and upgrades of aging infrastructure; create plans to address the City’s ongoing needs for system security, availability, and recovery.
Supervise business process improvement efforts and develop City Request for Proposal (RFP) documents to reflect those needs; coordinate distribution to prospective software vendors; and evaluate vendor responses to RFPs as they relate to the user needs specifications, including software demonstrations, vendor contact, software evaluation criteria, etc.
Perform role as a technical leader and lead business systems analyst on assigned projects.
Provide reliable solutions to a variety of technical challenges using sound technical problem-solving techniques.
Perform technical root cause analysis and outline corrective action for given problems.
Estimate level of effort, evaluate new options of similar technology, offer suggestions to improve processes, and provide comments on other design aspects.
At the direction of the IT Director or IT Management Team, recommend, establish, and enforce technology related policies, standards, procedures and guidelines (PSPGs).
Apply continuous technical quality standards through the entire system lifecycle.
Work collaboratively and professionally with other cross-functional teams to achieve goals.
Review product and/or application information including manuals, white papers, help files and brochures for technical accuracy.
Participate in product and/or application activities including feature analysis and system tradeoffs.
Evaluate, manage, and maintain existing programs and systems.
Actively support the vision, mission, values and strategic goals of the department and the City.
PERIPHERAL DUTIES AND RESPONSIBILITIES:
After hours and weekend work may be required including monthly systems maintenance.
May be required to act as division Manager in the Manager’s absence.
Perform related duties as assigned.
SUCCESSFUL INCUMBENTS FOR THIS POSITION WILL:
HAVE THE KNOWLEDGE OF:
Municipal government policies, procedures, practices, objectives, and structure
Practices, techniques, and laws required to develop, implement, administer, and evaluate information services programs
Server and database High Availability and Disaster Recovery options
Big Data and database clustering concepts, requirements and supporting technologies
Windows server, including Active Directory and proper disk configuration
Web-enabled database applications
Cloud-based hosted systems (e.g. Azure, AWS, etc.)
Open data initiatives for government and related technologies
Data encryption for storage of sensitive information
Principles and techniques of analysis, design, development, and implementation of complex computer and communications systems
Technical issues management, techniques, and documentation
Business needs analysis and requirements gathering.
Standard software development lifecycles
Principles and concepts regarding development and maintenance of system documentation
Multi-user/multi-tasking computer systems capabilities
Multi-threaded environments, IIS, and web applications
Computer operating systems
Capabilities and operations of computers and peripheral equipment including, but not limited to, minicomputers, PCs, terminals, Point of Sales, printers, software, operating systems
Current literature, trends, developments, and technical aspects in Information Services
Interpersonal skills using tact, patience, and courtesy
Supervisory principles and practices
Modern office practices, procedures, and equipment
BE SKILLED IN:
Developing, implementing, evaluating, and modifying comprehensive integrated information technology programs
Verifying assessment of business and systems requirements on a project by other staff
Using research and analytical methods, practices, and procedures to define and resolve issues
Application of computer and communication systems analysis, design, and implementation practices and techniques to best meet the City's and users' needs
Training and supervision
Communicating effectively both orally and in writing
Using effective interpersonal skills with tact, patience, and courtesy
Documenting systems design, procedures, and applications
Advanced level of MS Office products
HAVE THE ABILITY TO:
Supervise a team of Business Systems Analysts, Support Operation Engineers, and operational support of critical business systems
Effectively direct and evaluate the work of others involved in the implementation of information programs and systems
Read, analyze, and interpret technical journals, financial reports, legal documents, operating and procedure manuals, general business periodicals, professional journals, government regulations, etc.
Create and assist Business Systems Analysts with Crystal Reports and/or SQL Server Reports (SSRS)
Write and performance tune SQL queries and stored procedures
Evaluate user needs, system requirements, and cost effectiveness to develop cost-saving alternatives and improve customer service
Provide technical expertise and assistance to the Systems & Integration Development Manager and user departments
Learn computer software packages and adapt for specific user application quickly and effectively
Develop and maintain clear and concise user documentation
Support and execute project management best practices and principles
Plan for future growth and expenditures in City systems
Establish and maintain cooperative and effective working relationships with others
Analyze situations accurately and adopt an effective course of action
Work effectively on several projects concurrently
Work independently with minimal direct supervision and make decisions within broad guidelines
Plan and organize work to meet project schedules and timelines
Work in a team environment to solve complex problems
Train and provide work direction to others
SKILLS FOR THE POSITION MAY BE GAINED THROUGH EDUCATION, CERTIFICATION, RELEVANT JOB EXPERIENCE or a COMBINATION, SUCH AS:
Education: Bachelor’s degree in Computer Science, CIS, MIS, or related field; and
Experience: A minimum of seven (7) years of increasing responsibility and experience in the implementation, development, administration, and on-going maintenance of business systems and Microsoft systems.
LICENSES AND OTHER INFORMATION:
Valid Washington State Driver's License, or ability to obtain within 30 days of employment
Must be able to successfully pass the City’s pre-employment driver’s records checks and maintain an acceptable driving record
Five (5) years’ experience with IIS and Windows Server OS environments
Two (2) years’ experience with Cloud computing systems (AWS, Azure, Google)
Two (2) years of experience supervising/leading staff on business systems operations and database/data related projects
MACHINES, TOOLS AND EQUIPMENT USED:
Typical business office machinery and equipment including, but not limited to, personal computers, printers, scanners, telephones, fax machines, copiers, and mobile devices.
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to sit for extended periods of time; use hands to finger, handle, or feel; and talk and hear. The incumbent frequently is required to type on keyboard for extended periods of time. The incumbent is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The incumbent must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with or without assistance.
Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.
Work is performed in a typical Information Technology environment, which includes an office, a technical workstation, a computer room with a controlled environment, as well as working with users on site. Incumbent in this position is expected to be generally available after normal work hours on evenings and weekends to provide support for the various key business systems supported by the IT Division.
While performing the duties of this job, the incumbent may be exposed to individuals who are irate or hostile; may occasionally work in high, precarious places while stepping on ladders or stepping stools; and is occasionally required to work in a cold, controlled environment in the computer room. The noise level in the work environment is usually moderate in the office and loud in the field or the computer room. May be required to operate a City vehicle to travel to and from user sites.
The City of Kent is an Equal Opportunity Employer.