Job Description

Come work at a place where you have a direct impact on the quality of life for Kent residents, business owners and visitors alike!

Are you an experienced Systems Analyst who is also passionate about and proactive in the assessment of business needs for a department?  As a Business Systems Analyst in the Police Department, you'll help deliver IT solutions, provide top-notch customer service, and enhance the capabilities of our Police data systems to meet their evolving business strategies. 

This position plays a leading role in the proactive business needs assessment and technology support of the department in partnership with Police Command and Management staff. The incumbent will be adept at report writing, terminology, workflow/process documentation & optimization, and critical schedules/dates. They will also be instrumental in the creation of public-facing dashboards. The successful candidate will have a bachelor's degree (or higher) in computer science, MIS, or a related field supplemented with at least three (3) years of increasingly responsible experience performing related work.

**Please note that you must attach your cover letter and resume to your application in order for your application to be considered complete.  Uploading your resume to auto-fill portions of the application does not automatically attach it to your application.  Incomplete applications will not be considered for this position.  If you experience technical difficulties, please contact our office Monday-Friday, between 8:00 AM- 5:00 PM at (253) 856-5270 and we will do our best to assist you.**

There is one (1) full-time, benefited position that will be filled by this recruitment process.  This is a non-represented, overtime-exempt position. 

This position is open for applications until 11:59 PM on Friday, August 19.


$8,417.00- $10,254.00 monthly, depending on experience


Under the direction of the division management, analyze business processes and associated systems, manage documentation and communication, provide assistance with procurement and implementation of new systems or changes to existing systems, and be able to perform second tier support of all critical business systems at the Police Department; coordinate work in conjunction Support Services Commander and Support Services Manager.

Work is characterized by the incumbent’s leading role in the proactive business needs assessment of the assigned service areas/departments, including fully understanding terminology, workflow/process documentation & optimization, and critical schedules/dates. Whenever making changes to systems, the incumbent demonstrates proper change control principles, including documentation of risks, mitigation plans, and a test plan to assure quality. High communication practices with both peers and the service areas are a must. After implementation of changes, incumbent works with others in IT in supporting reoccurring user groups focused on the systems pertaining to the assigned service areas.

Incumbent spends a fair percentage of time looking ahead at future systems and technological changes that may impact the assigned service areas, and the on- going transition of solutions to the cloud (SaaS).

Business Systems Analyst (BSA) must be familiar with the terminology, business practices, and general processes of their assigned focus areas. The incumbent works closely with staff in these areas to document their business needs and either makes the necessary configuration/data changes directly, or translates the functional business requirements into system design specifications for the vendor/VAR or the City’s internal software development team.

Work is performed under limited supervision. Supervisor sets the overall objectives

and resources available. Incumbent and in coordination with Support Services Manager, work together to develop the deadlines, projects, and work to be completed. Incumbent is responsible for the work, plans and carries out the assignment, resolves most conflicts that arise, coordinates work with others, and interprets policies on own initiative in terms of established objectives. Incumbent keeps supervisor informed of progress, potentially controversial matters, or far reaching implications. Work is reviewed in terms of feasibility, compatibility with other work, or effectiveness of results.


Maintain a leadership role in conducting needs analysis assessments with Police Command Staff; shadow and communicate with department staff and personnel to facilitate discussion and study of the use, application and enhancement of computer and communication systems; provide technical expertise and input.

Incumbent configures and tests any and all changes or enhancements to the systems based on police department requirements and specifications.

Provide accurate descriptions of the police department's software needs; lead business process improvement efforts and assist in police department Request for Proposal (RFP) documents to reflect those needs; coordinate distribution to prospective software vendors; and evaluate vendor responses to RFPs as they relate to the police department's current technological requirements and customer needs specifications.

Perform a variety of technical duties related to the design, development, acquisition, implementation, production support, and maintenance of complex computer and information-related systems; provide vendors with design specifications as needed.

Communicate with officials, business community representatives, police department personnel, etc., on automation-related activities or projects.

Provide assistance to the police department command staff; research new equipment and applications; assist with future growth plans; and provide recommendations and justification as requested.

Prepare accurate and timely reports and other written documents as directed.

Establish and maintain public facing dashboard on Race, Equity and Use of Force metrics.

Develop automated reporting process in compliance with State Use of Force Reporting metrics.

Prepare quarterly reports on Race, Equity and Use of Force.

Conduct ongoing research and provide recommendations to police department command staff on improved systems for capturing Race, Equity and Use of Force data.

Actively support the vision, mission, values and strategic goals of the department and the City.


Attend meetings, training, conferences and seminars as appropriate to maintain current knowledge of technological advancements in the field and to maintain current understanding of assigned service area functions and programs. Represent the police department as required.

Respond to emergency service calls as needed.

Perform all other related duties as assigned.



  • Advanced knowledge of the principles and techniques of analysis, design, change control, and implementation of complex computer and communications systems

  • Advanced business analysis skills, including documentation skills

  • Advanced functional analysis skills to translate business requirements to application specifications

  • Advanced understanding of the capabilities and operations of computers and peripheral equipment including, but not limited to PCs, terminals, printers, software, operating systems, specifically MS Windows and servers

  • Advanced understanding of data analysis and business intelligence (BI), including report writing using Excel, Crystal Reports, or SSRS

  • Strong understanding of the Microsoft Office Suite

  • Strong understanding of IT Security concepts and issues

  • Strong understanding of the difference between web and desktop applications

  • Strong understanding of relational database models and issues related to database design, performance, and security of SQL Server databases

  • Good understanding of project management concepts and the project lifecycle

  • Good understanding of programming concepts and the SDLC model

  • Current literature, trends, developments, and technical aspects in Information Services

  • Effective oral and written communications skills

  • Correct usage of English grammar, spelling, punctuation and vocabulary as it pertains to the job

  • Interpersonal skills using tact, patience and courtesy

  • Municipal government policies, procedures, and structure; applicable local, state and federal laws, codes, regulations, and ordinances

  • Basic understanding of the principles and practices of governmental budgeting, accounting, and purchasing procedures and practices


  • Capturing and translating the business needs of the assigned service areas into functional business requirements

  • Managing the change control process by identifying risks, mitigation plans, and test plans for simple to complex changes with assigned business systems

  • Documenting existing business and systems workflows and procedures as well as suggesting changes to address the needs of the assigned service areas in an optimized design

  • Using reporting and BI tools, including MS Excel, SSRS, or Crystal Reports

  • Using documentation tools, including MS Word

  • Using and understanding web browsers, including IE 11 and Chrome

  • Using research and analytical methods, practices, and procedures to define and resolve issues

  • Providing Tier 1-3 support (rebooting servers, adding/removing users, working with vendors) for all critical business systems (whether in the assigned service area or not)

  • Communicating effectively both orally and in writing

  • Using effective interpersonal skills with tact, patience, and courtesy


  • Evaluate customer needs, system requirements, and cost effectiveness to develop cost-saving alternatives and improve customer service

  • Provide technical expertise and assistance to the Division Manager and assigned service areas

  • Learn computer software packages and adapt for specific customer applications quickly and effectively

  • Develop and maintain clear and concise user documentation for the IT Trainer to leverage in user groups and training

  • Plan for future growth and expenditures of assigned business systems

  • Establish and maintain cooperative and effective working relationships with others

  • Analyze situations accurately and adopt an effective course of action

  • Work effectively on several projects concurrently

  • Work independently with minimal direct supervision and make decisions within broad guidelines

  • Plan and organize work to meet project schedules and timelines

  • Work in a team environment to solve complex problems

  • Train and provide work direction to others (such as contractors and those in a junior position)

  • Make mathematical calculations as applicable


 Education: Bachelor’s degree in Computer Science, MIS, or related field; and

 Experience: A minimum of three (3) years of increasingly responsible experience in the analysis, design, change control, implementation, documentation and support of complex business processes and their corresponding information technology systems.


  • Valid Washington State Driver's License, or ability to obtain within 30 days of employment

  • Required: Three (3) years of direct experience modifying and reporting data contained within at least one of the following major database management systems: Oracle or Microsoft SQL Server

  • Municipal government business computer systems experience is preferred

  • Must successfully pass the City's pre-employment fingerprinting, polygraph, and background check, subject to periodic re-evaluation during course of employment


Typical business office machinery and equipment including, but not limited to, personal computers, printers, scanners, telephones, fax machines, copiers and mobile devices.

May also be required to operate computer operations equipment.


The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to type on keyboard for extended periods of time. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.


Work is performed in a typical Information Technology environment, which includes an office, a technical workstation, a computer room with a controlled environment, as well as working with customers on site. Employee in this position is expected to be generally available after normal work hours on evenings and weekends to provide support for the various key business systems supported by the IT Division.

While performing the duties of this job, the employee may be exposed to individuals who are irate or hostile; may occasionally work in high, precarious places while stepping on ladders or stepping stools; and is occasionally required to work in a cold, controlled environment in the computer room. The noise level in the work environment is usually moderate in the office and loud in the field or the computer room.

The City of Kent is an Equal Opportunity Employer.

Application Instructions

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