Job Description

Overall Job Objective

Job Title:Project Manager
Closing Date/Time:Mon. 03/25/19 5:05 PM Pacific Time
Salary:$7,411.00 - $9,026.00 Monthly
$88,932.00 - $108,312.00 Annually
Job Type:Regular Full-time
Location:220 4th Ave. S., Kent, Washington
 

**Please note that you must attach your resume to your application in order for your application to be considered complete.  Incomplete applications will not be considered for this position.  If you experience technical difficulties, please contact our office Monday-Friday, between 8:00 AM- 5:00 PM at (253) 856-5270 and we will do our best to assist you.**

Are you an experienced IT Project Manager who is passionate about delivering high business value from the initial product vision, through system analysis to go-live?  Do you possess the agility to work with a variety of customers, different types of engagements, and work situations? 

As a Project Manager on the Information Technology Team, you'll help deliver IT solutions,  enhancing capabilities for supporting our customer's business strategies.  In your role, you will drive the services, schedule, prioritization, risk mitigation and communication and documentation for these efforts in a collaborative effort with our Police and Law departments as well as our municipal court.

This is a full-time, benefited, and over-time exempt position.  There is one position that will be filled from this recruitment process.

The selection process for this position will consist of the following:
  • A phone interview to better determine skills and abilities.  These interviews are tentatively scheduled for the week of April 8-12
  • A panel interview for those most qualified. These interviews are tentatively scheduled for the week of April 22-26
  • Reference checks
  • Interview with finalists (if needed) are tentatively scheduled for April 29- May 3
Anticipated start date of May 16

Under the direction of, and as assigned by the Information Technology Director, PMO Supervisor or designee, lead and/or assist in the planning, introduction and successful execution of projects for existing or new and improved software systems, hardware and technology solutions. Lead assigned project personnel throughout the SDLC/Software Development Lifecycle of assigned project(s). Lead or assist in the planning, implementation and introduction of projects for new and improved technology in conjunction with related professional services. Work closely with business areas, end users and technical personnel to lead the creation of requirements specification deliverables, business and functional requirements documentation and maintenance/operations and support collateral.
 
Focus efforts on project management responsibilities and associated tasks.  Perform feasibility analysis, scope projects, and work with project management teams to prioritize deliverables through negotiated product functionality.  Focus personnel on meeting project commitments by leading communication efforts with sponsors, stakeholders, users, management and other vested individuals and groups.
 
Work is characterized by an understanding of the business domain/problem space and ensuring there is a strong integration between critical business needs and deployed technical solutions.  Duties may include, but not be limited to, facilitating the definition of a project mission, goals, scope, tasks and personnel and budgetary resource requirements; leading and resolving risk identification and mitigation including the resolution of conflicts within and between projects or programs; identifying and negotiating with functional managers for assigned project staff including responsibility for effective performance on designated projects; provide recurring project status and performance updates to a wide variety of vested personnel including customers, peers, management and related vendors as needed; facilitate the definition of service levels and customer requirements; determine and develop plans for improving project product and service delivery; advocate on behalf of users and represent business area needs as appropriate to stakeholders and senior management; champion business process changes and/or improvements as needed and interpret policies, standards and procedures independently based on personal initiative and established department objectives; provide corrective action directives to project assigned personnel as situations warrant.
 
Work is performed under minimal supervision.  Incumbent is frequently required to travel to user sites and/or offices to provide project specific support and perform related duties and responsibilities.  While performing essential duties of the job, the incumbent may be exposed to a variety of individuals with different personalities and different levels of business or technical expertise, who may be irate or hostile.  The incumbent must deal with issues in a professional manner and demonstrate tact, patience and courtesy at all times when serving departments, city employees and vendors.

 Essential Duties and Responsibilities:

Establishes the overall project objectives and negotiates and coordinates resource availability. 
 
Assist IT Managers through the City's Procurement Process, including reviewing contracts with Legal, creating and managing RFPs, assembling all required documentation for IT Administration, and presenting requests for approval to all necessary committees (e.g. Operations, TAB, etc.).
 
Responsible for the work, plans and carries out the oversight assignments, resolves most conflicts that arise, coordinates work with others and interprets policies in terms of established business and project objectives.
 
Keeps project stakeholders informed of progress, potentially controversial matters or far reaching implications. 
 
Working with assigned Business Analyst(s) and/or Business Systems Analysts, prepares for and conducts business process analysis and requirements elicitation, documentation and modeling.
 
Analyze TCO/Total Cost of Ownership considerations and present alternatives, risks & mitigation options to management and project stakeholders.
 
Cultivate contacts within customer areas, vendor domains and product technical spaces.
 
Obtain information about future requirements in related functional areas including product and service developments in the solution provision space--look to influence those developments in ways favorable to the City.
 
Lead the applicable SDLC/Software Development Lifecycle design, testing, planning and implementation of complex projects for systems that typically affect multiple users and often need to adhere to various rules, regulations, policies and standards.
 
Establish liaison relationships with related vendors and professional service providers.
 
Present oral and written reports defining requirements, plans, risks and issues and resolutions to customers, management and business units.
 
Lead the effort to align the City's business strategies with associated technology and services.
Capture requirements through the inclusion of task and workflow analysis, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios and sound business analysis practices.

Confer and collaborate with user, technical teams and vendors to analyze business needs and requirements, which include specific project deliverables.

Interpret customer business needs and translate them into application and operational requirements.

Act as liaison between customers and the Lead Systems & Design Engineer for custom developed applications.

Act as liaison between customers and the service area Business Systems Analyst for all purchased applications.

Ensure deployed software systems and associated services are complete and viable.

Ensure all new solutions include a viable and on-going User Training by working closely with the Technical Writer/Trainer.

Analyze information from surveys and workshops, task analysis, and business process descriptions.

Attend meetings, seminars and training sessions to maintain current knowledge of industry advances in project management, business analysis, business domain considerations and business system computer applications.

Perform feasibility analysis, scope projects, and work closely with the users and the IT management team to prioritize deliverables and negotiate on product functionalities.

Coordinate and participates in applicable testing tasks including UT/Unit Testing, IT/Integration Testing, UAT/User Acceptance Testing and FT/Functionality Testing.

Actively support the mission, vision, values and goals of the department and City.

PERIPHERAL DUTIES:
 
Perform related duties as assigned.

 Knowledge, Skills and Abilities:

KNOWLEDGE OF:
  • PMBOK/Project Management Body of Knowledge
  • Windows 7/10 Network systems, Ethernet technologies, Local Area Network (LAN) and Wide Area Network (WAN) systems in a multi-site enterprise setting, voice and data networks, network protocols, implementation and related networking concepts, and technical aspects of networking
  • Principles and practices of leading, supervising and training a team
  • Quality customer service principles and techniques
  • Principles and techniques for managing secure access to City technical environment
  • Enterprise e-mail systems, including Microsoft Exchange
  • Web-based applications and browsers
  • Various City standard application software which includes, but not limited to Windows 7/10, Microsoft Office Suite, Visio/Lucidchart
  • Techniques for deploying PC based applications over a network
  • Technical documentation planning for new projects and existing procedures
  • Capabilities of networks, personal computers and peripheral equipment
  • Research and analysis methods and techniques
  • Municipal government policies, procedures, structure, applicable local, state, and federal laws, codes, regulations and ordinances
  • Principles and practices of governmental budgeting and purchasing procedures and practices
  • Record keeping techniques
  • Modern office practices, procedures and equipment
  • Correct usage of English grammar, spelling, punctuation and vocabulary
 
SKILLED IN:
  • Ability to work effectively and efficiently toward business goals in a complex and diverse environment with multiple and changing demands.
  • Effective leadership of matrix project-based personnel with varied reporting structures.
  • Meeting or exceeding customer expectations coupled with strong customer service skills.
  • Demonstrated outstanding record of project management success both in results achieved and in use of professional methodologies and/or SDLC/Software Development Lifecycles.
  • Pro-active development and implementation of strategies that identify and successfully mitigate project risks.
  • Designing solutions for varied internal/external clients.
  • Identifying, developing, and initiating innovation and solutions where precedents and procedures may not exist. Working cross-functionally to solve problems and implement changes.
  • Analyzing decisions and actions for their support of the larger area's strategic direction. Working with senior management to resolve more complex problems.
  • Demonstrated superior collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients
  • Providing resources and organizational structure to promote collaborative initiatives.
  • Utilizing a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives.
  • Projecting a credible leadership image when strategically communicating and planning for change. Fostering and managing productive relationships with project participants and sponsors at all levels of the organization.
  • Superior inter-personal skills, conflict resolution, and negotiating skills.
  • Ensuring open communication across project teams. Handling broad-based, often complex, communication for internal and/or external audiences. Creating a forum and format for ongoing open communication within functional area or among departments for the project.
  • Defusing emotionally charged situations and using them to constructively build greater shared commitment to project goals. Promoting knowledge of team's work to gain support for ongoing and future initiatives.
  • Regularly making decisions and taking independent action on matters directly affecting project goals. Guiding project participants in learning and applying useful decision making approaches for their respective project roles.
  • Providing leadership, vision and direction setting for both project team and business partners.
  • Bringing a varied array of resources to bear in order to improve project effectiveness.
  • Creating an environment that encourages innovation and constructive problem solving amongst project team members.
  • Acting decisively in critical situations or to circumvent a potential problem.
  • Using personal knowledge of functional areas to understand and communicate how decisions affect bottom line for projects, for IT and for the business area in general.
  • Organizing, analyzing and coordinating work flow
  • Applying business workflow, process reengineering and technical aspects of a field of specialty in a customer service environment
  • Analyzing business and technical problems and provide effective solutions
  • Using interpersonal skills with tact, patience and courtesy
  • Effectively communicating complex technical ideas in layperson's terms
  • Training, evaluating and leading/supervising others
  • Planning and organization to meet schedules and timelines
 
ABILITY TO:
  • Proactively oversee a complex enterprise technology project including LAN/WAN/Telecomm and end user equipment and software
  • Conduct broad technical research, gather and analyze data, recommend and implement solutions related to City technology environment
  • Create technical documentation plan for new projects and document existing procedures
  • Work flexible work schedules including alternative work schedules; may occasionally be required to work evenings, weekends or holidays in emergency situations
  • Consult and provide analytical and technical expertise and assistance to department staff and end users
  • Effectively present information and respond to questions from groups of managers, incumbents and users
  • Research, critique and advise the City with regard to business process efficiencies and workflows
  • Understand and evaluate needs of users; evaluate business system and technology needs and services
  • Work effectively on several projects concurrently
  • Work independently with little supervision; make prudent business and technically sound decisions
  • Work in a team environment to help solve complex problems
  • Understand and follow oral and written directions
  • Analyze situations accurately and adopt an effective course of action
  • Read and interpret documents such as policy manuals, technical computer manuals and procedures, and business periodicals
  • Prepare and maintain clear and accurate routine reports, correspondence and procedures
  • Respond to common inquiries or complaints from users
  • Add, subtract, multiply, divide; compute fractions, ratios, percentages, proportions; draw and interpret graphs and charts; and apply these concepts to practical situations
  • Apply common sense understanding to solve practical problems and deal with several variables in standardized situations

 Education, Experience and Other Requirements:

Education:          
 
Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; and
 
Experience:        
 
Three (3) years of increasingly responsible experience in project management, business analysis, presentations and personnel direction and leadership.  Training, end-user support and supervisory experience are highly desirable.
 
Or:                       
 
In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill and ability to perform the essential duties and responsibilities listed above.

LICENSES AND OTHER REQUIREMENTS:
  • Valid Washington State Driver's License, or ability to obtain within 30 days of employment
  • Project Management certification preferred in at least one of the following: PMP, CAPM, PgMP, PfMP, PMI-ACP, PMI-PBA
  • Must successfully pass a Washington State Patrol background inquiry

 

Application Instructions

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